Blossom & Petal Set

Do I need an appointment to visit the shop?

Absolutely not! The shop is open Monday to Saturday from 10:00-5:30 for browsing and walk ins. There will always be someone available to help assist you should you need sizing, styling advice or just someone to help you along the rental process!

We are closed on Sundays, but have appointments available to those who'd like to book.

Do I have to pay for a private appointment?

In order to best serve you, we require one of two stylist appointments be booked.

$50: A one on one appointment with one of our senior stylists. Curated styles based on your inspo photos, measurements and desires will be provided, however you are more than welcome to browse the racks.
(90 minute max)
Bring a friend! Each styled rack pulled will be $25 (maximum of 4 people)

I absolutely love my dress! Can I buy it out right?

In order to maintain and sustain our business model, items are not available for purchase. We do however have a last chance rack where dresses will be available for purchase.

How long can I rent an outfit for?

We have a standard rental time of 4/8 days. Should you need an item longer (vacation, an out of town event etc.) We will be happy to accommodate that, providing your garment isn't booked for a time within your desired rental.

Items needing more rental time will start at $10/per day please inform us upon rental how long you'll be needing it for. Should you need to extend your rental after the fact, please contact us to check there are no other bookings and we will add that extra $10 on. If you do not inform us of an extension you will be charged $20/per day for late fees. After 5 days, at you will be charged the full retail value of the dress (in addition to your pre-paid rental fee and any accrued late fees)

How far in advance can I reserve an outfit?

Items can be booked online or in store up to 8 months in advance. Need something last minute? Provided the item you choose isn't set to go out within your rental time, items can be booked the day of.

Can I cancel a booked outfit?

We are understanding of all circumstances. You've changed your mind or found something different. We're happy to credit your account with the full total of your rental to be used towards a new fit or at a different time. In order to properly process a return, we require 48 hours notice prior to pick up.

*For cancellations you will receive a store credit, which has no expiry and can be used towards any future rental with us. Please note that all rental bookings are non-refundable. 

I won't be wearing the dress I rented (it didn't fit right, I changed my mind, it didn't feel the same at home) can I return it before my event?

We want you to be as comfortable as possible on the day or night of your special event. If you decide that you won't be wearing your rented item, please return it 24 hours prior to your event and we will happily credit your account in full. If your item has not been returned 24 hours prior to your event we cannot accept it as a return and you will be charged the full rental price.

If you had your dress shipped, please note that we cannot refund shipping / courier fees.

I can't return my dress on time. What now?

Late fees are charged at $20 per item per day and are strictly enforced. After 5 days, at you will be charged the full retail value of the dress (in addition to your pre-paid rental fee and any accrued late fees). If you don't think you'll be able to return your dress on time you may add on an extra day for $10 per item at the time of booking.

What happens if I spill wine on my dress?

We get it. You're renting for a fun occasion! We want you to enjoy it. We recommend opting for our $8 rental insurance, which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc.

If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress.

House of Espy reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress.

Do you buy dresses from the public?

We love to have a full size run in all items available, but of course we love our one off - one of a kind vintage items. If you think you have something we'd like, please contact us at info@houseofespy.com

What sizes do you offer?

We host a variety of 00-26 size outfits

I have store credit at Lost Together, can I use it for my dress rental?

We're happy to call Lost Together our sister shop, however, store credit is non-transferrable between shops!

Our seamless rental process makes getting dressed easy!

-Pop into the shop and have a look around. Bring a friend or two - or ten! Try on as many pieces as you'd like. Snap some selfies and have a great time.

-Need a little extra help with styling? No problem. We have experienced stylists who are ready to assist.

-If you'd like one on one time with a stylist, please schedule an appointment here!

We will ask you a few questions including your measurements, and for some inspo photos. This way a curated rack can be pulled for you and set up by the time you arrive to your appointment.

-Rent it!

Found one.. or a few.. You can reserve it for your event date (either online, in person at the shop, or by phone!) 

Your rental period begins the day you want to pick up your outfit.  We'll take some information including a driver's license and CC to have on your customer account file.

-Have fun and look amazing!

-Return it! 

We know you love your fit, and someone else will too! You must return your borrowed outfit at the end of your rental date. You can drop your rental off to us in person at the shop, during shop hours
Monday - Saturday 10:00-5:30
Should you require an alternate drop off time, please contact us as we will arrange accordingly.

Please! Do not clean your dress we take care of all dry cleaning in-house so all you have to do is wear it and bring it back! 

Worried about potential damage? Please consider our $8 insurance to cover all minor wear, tear and spills.

In order to best fit you, we need your truest measurements. Please take careful time in making sure you have the following:

BUST/WAIST/HIP

To measure yourself, it is best to use a measuring tape in inches and first measure your chest, all the way around at the widest point.

Next, measure your waist at the smallest point, all the way around the body, right below your rib-cage, at the point where you bend. 

Finally, measure your hips, all the way around the body at the widest point. 

For some other products ie. pantsuits we may require additional information such as pant inseam. We will request these if needed.

There's nothing scarier than borrowing a friend's dress only to return it with a red wine stain! Think of us as your ever-understanding bff and apply our easy $8 rental "wear and tear" insurance. What does it cover? Any small issues that are easily fixable such as: 

- small stains or rips

- missing sequins or beads

- broken zippers / buttons / clasps

If insured, it means you will not be charged for any of the above repairs upon return of the dress. Insurance does not cover loss or irreparable damages. If the dress is returned in an irreparable state or not returned you will be required to purchase the dress at full retail value, in addition to any rental fees already paid. 

*Please note:

All zippers and clasps are tested by our QC team before leaving the shop to ensure they are in full working order. Any unlikely zipper malfunctions that may occur during your rental period are unfortunately beyond our control. We recommend adding our $8 rental insurance to your order to ensure you are covered against zipper breakage.