Terms and Conditions

Garment Rental Contract- Terms and Conditions
House of Espy (2023)

  1. Plans change, we get it. If you need to cancel your order, we’ll issue you a credit to be used another time towards another garment. Cancellations must take place at least 24 hours prior to your booked rental. Please note, we do not provide cash back refunds; credit notes only. 

  2. Change your mind? No problem! You can switch to a different available option. You are responsible to pay the difference should your new choice be of higher value. A credit will be put on your file for future use if your new choice has a lower price tag. 

  3. We do our part to ensure all items are dry cleaned, inspected and tailored/fixed if necessary. However, contrary to our best efforts we cannot guarantee each item is in “like new” condition. We are not liable for regular wear and tear of our items, as each garment has been loved by other renters just like you.  Please do not dry clean or alter the item in any way (permanent or temporary). You wear the dress, let us take care of the rest. Renters will be charged to reverse  alterations made during their rental booking. 

  4. Once the item is in your possession, you are responsible for it for the duration of your rental booking. This includes obvious damage (tears, stains, rips, missing pieces, etc) or loss of item. We will determine whether damage is greater than typical wear and tear during inspection upon return. You will be responsible for the cost of repairs or replacement. Refunds or partial credits will not be given if rentals are returned early. 

  5. You smell amazing. Really, you do. However, no perfume or scented lotions are permitted during the use of dress. You will be responsible for associated costs to remove lingering scents. 

  6. We have a strict late return policy. Many dresses are pre-booked for another renter and are expected back in showroom by agreed upon time. Only exception is courier/mail delays, which will be determined based on postmarked date. 

  7. By not returning your rented item, you are agreeing to pay the item in full. Non returns may be considered theft, and therefore your information will be shared with law authorities and/or collection agencies. 

  8. We expect you will treat this garment like your own. Help us keep the beauty, integrity and structure of each item in tact as best as possible so that each person has a memorable and positive experience in their rented item.

  9. We cannot guarantee you will not see your rented item worn by someone else at the same event. However, by providing as much detail about your event as possible, we can reduce the chance of two of the same dresses being rented out for the same event. We will not rent out more than one of the same dress for an event if it’s within our ability and can refuse or cancel a booking to ensure this does not happen. 

  10. Items being shipped to you will include a pre-paid postage box for you to return your rental in.  This is included in the price of your rental. Please be careful when putting the garment into the box.  If you pick the item up in-store, you will not be provided with a pre-paid postage box and we will be expected to either return the rental in store, or pay for expedited shipping on your own. 

  11. Booking a rental with us means you agree to the above noted terms and conditions. Please reach out should you have any questions or concerns regarding this contract to info@houseofespy.com.